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Category: Web Hosting
In this section
Complete guide to the 20i File Manager
In this guide we’ll go through the features of the 20i File Manager to show how you can …
Hosting shortcuts: favourite and recent hosting packages
In this guide we’ll learn how about the recent packages list and how to ‘favourite’ packages. …
What is StackProtect?
You or your customers may have come across this message when visiting your website hosted with us: &lsquo …
How do I fix a 4XX error?
4XX errors cover a range of HTML errors that usually occur when a file that is attempting to be accessed …
How do I use the free 20i Website Malware Scanner?
One of the major problems with malware is its persistence. This is why 20i’s free Website Malware Scanner …
How to use the Schema Generator
Our Schema Generator creates the full markup code in JSON-LD for you. Unlike other schema generators that are available, ours …
How to modify your hosts file for Windows, macOS and Linux.
Your machine's local hosts file allows you to override DNS for a particular domain or subdomain name. …
How do I use Git version control in My20i?
My20i includes a graphical user interface to manage Git™ version control. You can clone, manage and deploy …
How do I restore mailbox backups with Timeline Backups Pro?
You can restore lost mailbox data using the Timeline Backups Pro tool – which can be ordered through your My2 …
Is your hosting environmentally-friendly?
Yes, we're committed to reducing our carbon footprint, both in our data centres and workplace. We achieve this through …
How do I create a website builder package type?
To give your customers access to 20i's Website Builder you can select the Web Builder Platform when creating a …
How do I use the 20i Maintenance Mode tool?
When developing a site you may want to put up a maintenance page. You can use the 20i Maintenance …
What version of Windows do you run on the Windows servers?
Our Windows servers run using Windows 2016 R. These servers are based on the same specification as all other servers. …
Does your Windows hosting support .NET Core?
Windows hosting doesn't support the .NET Core framework. However, if you would like to run a .NET Core application …
Improve your WordPress website’s TTFB
What is TTFB? Simply put, Time To First Byte (TTFB) is the time it takes for your browser to …
Can I enable HSTS?
The HTTP Strict-Transport-Security response header (often abbreviated as HSTS) lets a website tell browsers that it …
403 Response on POST Request
As part of our Web Application Firewall we occasionally filter invalid POST requests when we detect malicious traffic towards our …
Providing Access Logs to a Third-Party provider
Some third-party providers may request access logs for investigation (i.e. Google AdWords). You can access these logs from …
Can I block visitors by country?
You can block access to your websites by country or IP address. Head to My20i > Manage Hosting …
How do I set a custom directory index?
By default, our web servers will look for the index.html file in order to know what to display when …
How do I show custom error pages?
Having a custom error page can have many advantages. If you wish to customise or brand the default error pages …
What are your default index pages?
On our Linux Web Hosting platform, the following are currently set as default index pages (in order of priority): …
How do I specify a custom index page?
By default, the following are seen as default index pages on our Linux Web Hosting platform: index.php index …
Is mod_rewrite enabled?
Yes! As standard, mod_rewrite is available and installed on our WordPress Hosting and Linux Web Hosting servers. Apache-style rewrite …
Web Builder Pro licence
Why am I seeing ‘Upgrade to PRO’ when editing my website using the website builder and being asked …
How do I set up a cron job?
Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites looking to incorporate automation into …
What hosting do I need?
It can be difficult to choose what type of web hosting you need. There are lots of options, and it …
How do I use hosting Package Labels?
Package labels can help organise your hosting packages. You can add any kind of label - it's just a …
How do I use the 20i File Permissions Checker?
The 20i File Permissions Checker allows you to easily view and fix file permission issues which don't match our …
How do I set up free hosting?
20i offers free web hosting with no ads, intended for small businesses, charities and blogs. More information about …
How do I use the free 20i Website Malware Scanner?
Overview One of the major problems with malware is its persistence. This is why 20i’s free Website Malware …
What do I do if I believe a site is in breach of 20i’s policies?
20i impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, …
Are 20i PCI compliant?
Yes, 20i's hosting is fully PCI (Payment Card Industry) compliant and use ISO 27001-approved data centres so will …
Temporary URLs: what are they and what are they used for?
When you create a hosting package you're given a temporary URL, as below. There are a few …
Which PHP functions are disabled on your WordPress platform?
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, …
How do I check 20i server status?
You or your customers can check the status of the 20i platform on the Stack Status page: https://www …
How do I find the IP address of a hosting package?
If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can find …
How do I take my temporary test site / StackStaging site live?
There are two possible variations on how to approach this, dependent on whether the site in development is hosted …
How can I create a subdomain?
To create a subdomain: Log in to My20i Head to Manage Hosting -> Manage. Select the Subdomains …
Is Sellerdeck supported on your platform?
Yes, Sellerdeck - the ecommerce toolset - is fully supported on the 20i web hosting platform, and runs really well! …
Is ImageMagick supported?
ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: …
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers - helping them load faster, so improving …
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, …
Is ionCube PHP Loader installed?
The ionCube Loader is a PHP extension often used by setups such as WHMCS - it decodes PHP scripts …
What is the IP Address that my site uses for external connections?
Due to the distributed nature of our network, the IP address your site uses to make outbound connections …
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If …
How do I use traceroute (tracert)?
What is traceroute? Traceroute, or tracet, is a tool used for diagnosing network-related issues. It does this by displaying …
I installed WordPress on the temporary URL, how can I change it to my domain name?
Using the 20i WordPress Tools If you've utilised 20i's temporary URL and would like to update it to …
Do you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to …
My www.domain.com doesn’t work, but domain.com works fine (or vice-versa) - what’s up?
If you get this behaviour after a recent update to your website or a newly-created package, you're almost certainly …
How can I check if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are …
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam messages. It can …
Why is my website not able to send email?
A common reason for this relates to the address not matching your site domain. To help improve email deliverability and …