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Support Database
Category: Website Problems
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How do I fix a 4XX error?
4XX errors cover a range of HTML errors that usually occur when a file that is attempting to be accessed …
403 Response on POST Request
As part of our Web Application Firewall we occasionally filter invalid POST requests when we detect malicious traffic towards our …
What do I do if I believe a site is in breach of 20i’s policies?
20i impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, …
How do I check 20i server status?
You or your customers can check the status of the 20i platform on the Stack Status page: https://www …
How do I use traceroute (tracert)?
What is traceroute? Traceroute, or tracet, is a tool used for diagnosing network-related issues. It does this by displaying …
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam messages. It can …
Why is my website not able to send email?
A common reason for this relates to the address not matching your site domain. To help improve email deliverability and …