'Domain not registered' warning notice within the control panel

Jordan Graves
Published: 16 October 2023Last updated: 6 March 2025
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You may occasionally see a warning notice within the control panel of a hosting package stating, ‘domain not registered’. 

Domain not registered control panel warning.

Although this may sound alarm bells, it doesn’t always mean the domain is not registered. 

Suppose you have created a hosting package using a domain reference, and the domain name is not registered. In that case, this is a polite reminder that the live domain will not be accessible via the web but will remain accessible via the hosting package's temporary URL

You can use a Whois lookup tool to confirm whether the domain name has been registered.

My20i verifies nameservers using Google's Public DNS.  Often, nameserver changes via My20i take just 1 hour to propagate. The DNS cache can be flushed manually from here on rare occasions when this has taken longer to propagate. This can often take 5 minutes to take effect.

If the domain name has been registered and the domain name is using our nameservers, there are a few more things to check: 

  • If the domain name uses third-party nameservers, the warning notice will be prompted within the control panel. 
  • If DNSSEC is enabled on the domain name, this prevents the platform from running a DNS check on the domain name, which will result in the warning notice prompt. This can also be checked by using a Whois lookup, and you should see something like this: DNSSEC: Signed. This can be disabled from the domain registrar, whether that be 20i or another domain provider. 
  • If the domain status is set to: ‘Domain Status: clientHold https://icann.org/epp#clientHold’ - this means that the domain registry has deactivated the domain’s DNS. This can also be detected by running a Whois lookup. If this is present, you should contact your domain provider. If the nameservers