Domain Names Questions
Domain support articles: find out all you need about 20i's domain services, including how to buy, activate and set up your website's domain.
How do I disable automatic renewal of a domain?
To prevent a domain name from renewing, you need to:
- Log in to My20i
- Head to Renewals from within your account.
- Locate the domain you don't want to renew and select 'Options' > 'Cancel Auto-Renew'.
This will prevent the domain from renewing.
Austin B.How to transfer your domain from Ionos to 20i
Here’s how to transfer your domain name from Ionos to 20i and start saving on renewal prices.
Instant savings with the .UK Domain Saver tool
All Resellers can transfer any .CO.UK or .UK domain to 20i instantly, and for free. Save money on every renewal.
The .UK Domain Saver tool scans through your hosting packages and determines those that have domains held with a registrar that's charging you (or your customer) a higher renewal price. It's free to transfer any. co.uk or .uk domain to 20i and you don't need to pay a renewal until it's due, it's an effortless way to save money. Easily filter the list of savings by registrar and transfer domains in batches, or transfer domains individually, whichever suits you - you'll make savings on every single domain.
Click here to view the .UK Domain Saver tool

Head to the .UK Domain Saver tool in My20i to view a list of all the .UK domain names you can make instant savings on.
Transferring is Easy (and Free!) - No tech skills required.
- Log in to your current registrar and update the Nominet IPS tags to STACK
- Come back to the .UK Domain Saver and transfer the domains for free.
Austin B.How do I let my customers manage a domain name?
If you have a customer who has purchased a domain name from you, you may want to give them access to manage it.
Austin B.How to transfer your domain from 123-reg to 20i
Here’s how to transfer your domain name from 123-reg to 20i and start saving on renewal prices.
How do I transfer my LCN domain to 20i?
Here’s how to transfer your domain name to us and start saving on renewal prices.
If a domain has been registered or transferred within the last 60 days, it can't be transferred out of LCN. This is due to ICANN rules. If it’s after 60 days, follow one of the processes below:
How to transfer your domain name from LCN
- Log in to your LCN account and select Control Panel
- Select the Domain you would like to transfer, and click Domain Transfers at the bottom of the page
Then if your domain ends in '.uk'
- Select the link Click here to change the Nominet TAG and enter the 20i tag, which is 'STACK'
- Explain why you're leaving and choose Proceed
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout. Transfers are free. The transfer will complete almost instantly.
If your domain ends in .com, .net, .org and most other domains, follow these steps:
- Select the link Click here to transfer your domain away from LCN
- Enter the email address of where you'd like your Authorisation Code sent.
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout
- There's a £6.00/$12.00 transfer fee to move the domain but don't worry, for most TLDs you'll get an extra year’s renewal added to the renewal totally free of charge
- An email will be sent - usually instantly but can take up to 6 hours - to the Admin Contact
- Follow the link in this e-mail and Approve the transfer by entering the Authorisation Code obtained earlier
- Once authorised the transfer will complete automatically within 5 days
If your domain ends in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net (CentralNIC domains):
- Select the link Click here to transfer your domain away from LCN
- Enter the email address of where you'd like your Authorisation Code sent.
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket
- You’ll be prompted for the Authorisation Code. Enter it here.
- Complete checkout
- You will be charged for a year’s domain registration (or as long as you wish)
- The transfer will complete automatically within 5 days
Now you've successfully begun the domain transfer process - but if there any issues please get in touch. Take a break - you deserve it!
How do I create an email account for my domain?
Creating a new email account for a domain name is done through My20i.
Austin B.Where can I view the nameservers of a domain at 20i?
To check what nameservers a domain name is using:
Austin B.How to transfer your domain from Enom to 20i
Here’s how to transfer your domain name from Enom to 20i to get better renewal prices and more features.
How to change your WordPress URL
Rebrands and name changes take place from time to time, so you might need to update the WordPress URL that your site uses. Or, you may have finally finished creating your site on a development domain or subdomain and be ready to bring your site live, but you’re unsure how to go about doing so.
define( 'WP_SITEURL', 'http://20i-example.com' );Change the WordPress URL with WP-CLI
For this fourth step, you will require SSH access to utilise WP-CLI (this is available to all 20i customers). Once you have connected to the hosting package via SSH, change directory to your WordPress installation – this is public_html for WordPress hosting packages. You will then need to run the following two commandsL
wp option update home 'http://20i-example.com' wp option update siteurl 'http://20i-example.com'
Search and Replace with a plugin
Occasionally there may be other instances of the old URL being set within the database after a URL chance. Editing the database of your site manually can be risky if you’re unfamiliar with the process.
Alternatively, you can use a third-party plugin to do it for you.
We recommend Better Search Replace. This plugin provides an easy to understand UI in your wp-admin area where you can search for certain entries in your site’s database and update them. This includes searching for your current site URL and updating it.
To do this:
- Log into your wp-admin area of your site, and search for the Better Search Replace plugin in your site’s Plugins > Add New area
- Select Install and Activate
- Better Search Replace will now appear as an option under Tools. Select it from the dropdown menu, and you’ll be presented with a form like below:

- Enter your current URL in Search for and the URL you’re updating to in Replace with. You’ll see further down a selection of checkboxes:

- Use Run as dry run if you want to see what tables the search and replace will update without actually changing anything, and hit Run Search/Replace
- Once you’re happy with what changes will be made, uncheck the Run as dry run option and run the search and replace again
This will update all of your site’s URLs in the database for you.
Updating your site’s URL on WordPress can be handled with multiple different tools and approaches depending on where and how your site is hosted. Always make sure to take backups before making any major changes like this, to ensure that you have a restore point.
FAQs
Do I need to add a redirect to allow my WordPress site to load the new URL?
WordPress should automatically redirect any attempts to connect to your old URL to the new domain you’ve added, so a redirect shouldn’t be required.
I finished updating all of my site’s URLs but the old site still shows, what’s going on?
It’s likely due to one of three reasons. Either the old URL still exists inside the domain in some form, a redirect exists on the domain that is correcting to the old URL or the old URL is caching.
Check your database and .htaccess for any references to the old URL, and run a full purge of the Edge Cache.
Jordan GravesHow do I change the contact details on my .com and .co.uk domain names?
Changing the contact details for a domain that you have registered with 20i is usually done in two main ways. This depends on what type of domain name you have.
For a .com domain:
- Go to Manage Domains, locate the domain name you would like to change the contact details for and select Manage Contacts.
For .uk domains (including co.uk):
- You’ll need to login to Nominet. Head to https://secure.nominet.org.uk/auth/login.html and login or create an account by selecting First time logging in or forgotten your password?. Enter the email address you used to register the domain. You’ll then get an email prompting you to set up a password.
- Use the password you create to log in. You’ll be shown a list of your .uk domain names. Choose which one you want to change the contact information for and Edit.
Note: There is a cost to change the contact details .uk domain names of around about £10 (enforced by Nominet).
Austin B.How to transfer your domain from ResellerClub to 20i
Here’s how to transfer your domain name(s) from ResellerClub to 20i to get cheaper renewal prices and more features.
What is your Nominet Tag (IPS Tag)?
What is an IPS tag?
The IPS tag is required on all .UK domain names by Nominet, the .UK domain name governing body. It’s used to identify the registrar associated with a specific .UK domain name. Every UK registrar has it’s own unique IPS tag.
example.co.uk Data validation: Nominet was able to match the registrant's name and address against a 3rd party data source on 31-Jul-2018 Registrar: 20i Ltd [Tag = STACK] URL: http://www.20i.com Relevant dates: Registered on: 01-Jan-2017 Expiry date: 01-Jan-2027 Last updated: 03-Jan-2023 Registration status: Registered until expiry date. Name servers: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com DNSSEC: Signed WHOIS lookup made at 10:08:32 06-Jan-2023 -- This WHOIS information is provided for free by Nominet UK the central registry for .uk domain names. This information and the .uk WHOIS are: Copyright Nominet UK 1996 - 2023.How do I transfer a domain name to 20i using the IPS tag?
To transfer domain names ending with .uk, you'll first need to contact your current provider and request they change the tag to STACK. Once the tag change has been completed you'll be able to complete the transfer over to us.
If you're having any problems with changing your tag we recommend contacting Nominet.
For more information on how to transfer a domain to 20i please see here: https://www.20i.com/support/domain-names/transfer-domain-20i
How do I change the IPS tag on a domain name registered with 20i?
If you’re looking to move your domain name away from 20i, then you’d need to update the Nominet IPS tag to the tag for the registrar you’re moving to.
To do this, you’ll need to:
- Log in to your My20i account and go to Manage Domains
- Select Options and then go to Manage
- Select Transfer Away
- Enter the new IPS tag and press Submit
Please note that all tag change requests are actioned immediately via our automated system and that we are unable to undo them. If a tag is change is made in error you will need to contact the new tag holders in order to transfer back.
Lloyd CobbHow do I order domain privacy?
By using our Domain Privacy service, we'll list the generic company ContactPrivacy.com for your domain name.
Austin B.How to transfer your domain from Bluehost to 20i
Here’s how to transfer your domain name from Bluehost to 20i to get better renewal prices and more features.
What is DNS Propagation?
When you make a change to your DNS records or update your domain(s) nameservers, you need to wait a certain amount of time before these changes are fully reflected across the internet.
This is because DNS records are cached by what's known as a DNS resolver. The job of a resolver is to help speed up browsing and reduce overall traffic by reducing the number of DNS lookups that are made to translate domain names to IP addresses. The time it takes for a resolver's cache to expire and a new lookup to be made is called DNS propagation.
The maximum amount of time a resolver will cache a lookup for is known as the record's 'Time to Live' (TTL) value. There are two key cases to remember when it comes to propagation and TTL values:
1. Changes to DNS Records
If you're not changing your domain(s) nameservers but just updating records on existing nameservers, the time taken for propagation should be relatively quick. This is because the TTL for the records is being controlled by the operator of the nameserver, and it's very rare you will see a provider offering TTLs of more than 4 hours. The TTL given out by our nameservers is 3600 seconds (1 hour). So if you're making a change to your records on our nameservers it won't take long to propagate.
2. Changes to your Domain(s) Nameservers
Nameserver changes are the slowest propagating, and can take up to 48 hours to propagate worldwide. This is because nameservers' records are retrieved from the root nameservers, which most commonly give out a large TTL value of 2 days (172800 seconds) - or more - causing DNS resolvers to cache these lookups for a long time.
Can I speed this up?
Firstly, it's good to remember that it's very rare that the resolvers you're using have just cached the record you are requesting, so in very few cases will you need to wait the full time specified by the records TTL.
The DNS resolvers most likely impacting you are those operated by your Internet Service Provider (ISP). Although rare, some ISPs ignore TTL settings, and will only update their cached records every one or two days. There's a chance a simple reboot of your Internet Router will get you another set of DNS resolvers that are yet to cache your records upon reconnection. If you're regularly waiting for DNS propagation and believe your ISP is not obeying TTL values from nameservers you may wish to consider switching to Google Public DNS . This is a free, global DNS resolution service that you can use as an alternative to your current DNS provider.
What about the WHOIS?
Checking the WHOIS record for your domain name is a good way of confirming that your nameserver change has completed successfully at the registry. However, WHOIS records are not directly related to DNS propagation. At most, a change in the WHOIS record confirms the root nameservers should now answer with your new nameservers. The TTL value is still in effect and DNS resolvers around the world may only ask the root nameservers for any updates once the original TTL has expired.
Lloyd CobbHow do I switch the primary domain of a hosting package?
The domain you’ve added to a hosting package can be switched at any time. To do this:
- Log in to My20i.
- Head to Manage Hosting and locate the hosting package you which to change the primary domain. Select ‘Manage’.
- Choose the Domains icon.
- Add a new domain and select 'Add Domain'
- Once the domain has been added, you can select ‘Make Primary’.
Austin B.How to transfer a domain from Hostgator to 20i?
Here’s how to transfer your domain name to us and start saving on renewal prices.
Domains that are newer than 60 days can't be transferred out of Hostgator. This is due to ICANN rules to prevent fraud.
If your domain ends with '.uk', you won't be able to transfer a domain out using the Hostgator control panel, as it requires a change to the IPS tag. You will need to contact an Account Admin via their support team. They will process it for you.
Here's how to transfer other domains from Hostgator:
How to transfer your domain from Hostgator
- Log in to your Hostgator account.
- In the domains tab, select the domain name you wish to transfer to 20i
- On the Domain Settings page, click the Transfer tab
- You'll be asked review the domain contact details to ensure that they're up to date
- Once that has been checked, select Prepare domain for transfer
- An EPP code will be sent to the domain on file
Then, if your domain ends in .com, .net, .org and most other domains, follow these steps:
- Log in My20i, and select Transfer a Domain.
- Enter the domain name and select Search.
- Add the domain to your basket and complete checkout.
- There's a £6.00/$12.00 transfer fee to move the domain but don't worry, for most TLDs you'll get an extra years renewal added to the renewal totally free of charge.
- An email will be sent - usually instantly but can take up to 6 hours - to the e-mail address listed as the Admin Contact.
- Follow the link in this e-mail and Approve the transfer by entering the EPP authorisation code obtained earlier by email
- Once authorised the transfer will complete automatically within 5 days.
If your domain ends in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net (CentralNIC domains):
- Log in My20i, and select Transfer a Domain.
- Enter the domain name and select Search.
- Add the domain to your basket.
- You’ll be prompted for the Authorisation Code (EPP code). Enter it here.
- Complete checkout.
- You will be charged for a year’s domain registration (or as long as you wish).
- The transfer will complete automatically within 5 days.
My www.domain.com doesn't work, but domain.com works fine (or vice-versa) - what's up?
If you get this behaviour after a recent update to your website or a newly-created package, you're almost certainly experiencing a DNS propagation delay.
It will resolve itself in a matter of hours.
The assumption is that when you previously visited your website you visited using www.domain.com and not domain.com (without the www). Thus, your DNS resolvers have the lookup of www.domain.com stored in their cache. When you try to view www.domain.com again, you get your DNS resolvers' cached value which is the old IP address. However, when you checked the domain with just "domain.com" (no www) your DNS resolvers didn't have an answer in their cache so fetched the new (correct) IP address for the domain. Hence "domain.com" works for you but "www.domain.com" doesn't.
The only solution here is to wait for the cache to expire on your resolver, and then when you visit the domain again a fresh lookup with be made and the new IP will be stored.
If you're using the StackDNS nameservers, this should take no longer than 1 hour. If you've recently changed your nameservers, or would like to read more about DNS propagation, please see What is DNS Propagation?
Lloyd CobbHow do I setup a domain redirect?
You can setup a domain redirect in a couple of ways. We’ll outline these below:
Using the control panel Redirects tool
- Login to My20i and head to either Manage Hosting (or Manage Domains) and select to Manage the site you wish to add the redirect for.
- Select the Redirects icon, under Web Tools.
- Add the domain you would like to be redirected and then the destination address.
- In general, you’d want to use the 301 Permanent Redirect, but if you are planning on only temporarily redirecting the site then you can use a 302 Temporary Redirect.

The difference between the two types of redirects is down to how search engines handle them.
Search engines use the redirect type as a way to figure out if the old site needs to be kept indexed.
Essentially if you want the new site to be a replacement for the old site, you should use a 301 Permanent Redirect, if you're developing a new website and your current website may be down for a short time, you may want to use a 302 Temporary Redirect.
Using .htaccess
A .htaccess file is an important Apache configuration file usually resides within the public_html folder of your site, it’s a way to add specific rules on a per-hostname basis. A .htaccess rule allows for further configuration of your redirect should you need a more specific redirect. Below are some common examples you may need to add.
Redirect your website to a new domain
To redirect your website to another domain using a .htaccess rule you’d want to add the following rule to your .htaccess file and then save the file:
RewriteEngine on
RewriteCond %{HTTP_HOST} ^oldsite.com [NC,OR]
RewriteCond %{HTTP_HOST} ^www.oldsite.com [NC]
RewriteRule ^(.*)$ http://newsite.com/$1 [L,R=301,NC]
Force www. instead of non-www.
You could achieve this by editing the site and home URL (if your site is WordPress), but it can also be achieved by using the following rule:
RewriteEngine on
RewriteCond %{HTTP_HOST} ^mywebsite.com [NC]
RewriteRule ^(.*)$ http://www.mywebsite.com/$1 [L,R=301,NC]
Force HTTPS
You can use the Force HTTPS tool from within the control panel to always enable https://, however you can also add the following rule:
RewriteCond %{env:HTTPS} =off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
Austin B.How to transfer your domain from Namecheap to 20i
Here’s how to transfer your domain name to us and start saving on domain renewal prices. Plus you'll get more free features than anywhere else.
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
When setting up Google Search Console you will be asked to verify your domain. A recommended method which will work as long as you are using our StackDNS nameservers is to add the Google verification code as a TXT record for your domain.
Lloyd CobbDomain transfer statuses explained?
After submitting a domain name for transfer, you can keep track of its status from the Pending Domain Transfer page.
Over the course of a transfer you may see a couple of different statuses:
Pending Owner Approval – In the case where an authorisation code (EPP) hasn’t been submitted with the transfer of the domain, the Registry will send an approval email to the administration email address listed in the contact details for the domain. If you locate the email and follow the instructions, the transfer can move to the next stage in the process.
Pending Registry Approval – Once the domain transfer has been verified either by an authorisation code (EPP) or approval email then we must wait for final confirmation from the previous registrar before the transfer completes. There isn’t anything you need to do, and the transfer will complete usually within 5-7 days.
Transfer in Progress - This status indicates that all required approvals have been received, and the domain transfer is being processed. It could take a few days to complete depending on the registrars involved.
Transfer Completed - The domain has successfully been transferred to the new registrar. At this point, the new registrar has control over the domain, and the former registrar no longer has any access to or control over the domain.
When a transfer completes it’ll be removed from the Pending Domain Transfer page and you’ll be able to manage the domain from the Manage Domains page.
Transfer Failed - This status indicates that there was an issue with the transfer, and it didn't go through. The reasons could be various, like inadequate domain preparation, incorrect authorization code, or rejection by the losing registrar.
Austin B.How to transfer your domain from Namesilo to 20i
Here’s how to transfer your domain name to us from Namesilo, so you can start saving on renewal prices.
How do I transfer my domain to you?
The transfer process for domain names varies, dependent on the type of domain in question.
Austin B.How to transfer your domain from Google Domains to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
How do I change the registrant name for a .uk domain name?
Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via the .UK registry, Nominet.
Austin B.How to transfer your domain from Names.co.uk to 20i
Here’s how to transfer your domain name to 20i from Names.co.uk, and get better value.
How to configure DNS settings for G Suite and Gmail
Our control panel allows automatic configuration of DNS Records. You can configure your domain name for G Suite (Google Apps) in My20i or StackCP.
- First, select 'Manage hosting', and select Manage on the hosting package you wish to add G Suite DNS records-to.
- Select the Manage DNS icon

- In the dropdown beneath Preconfigured Settings, you'll see two available options: G Suite (E-mail only) and G Suite (All services). The configuration you should use depends on the services you want from Google. If you're using Google just for mail under your own domain name (MX records) use the G Suite (E-mail only) link. For all the other G Suite applications, including records for Docs, Chat, Calendar, and services like Hangouts, use the G Suite (All services) option.

The control panel will show you the records that will be automatically added as a result of this change, allowing you to save them.
Please bear in mind that DNS changes can take up to 24 hours to fully propagate worldwide.
See above for a video demo, using an older UI:
Lloyd CobbDomain Contact Validation
Sometimes the Domain Registry requires the person registering the domain - the Registrant - to verify the contact details of their domain.
What is the verification process?
The verification process is a 15-day window during which a Registrant must provide a response to the verification email sent by the Registry. The email contains a link to a page displaying the Registrant contact details and the option to Verify Information.
What if domain contact validation is not completed?
Failure to respond to the Registry email will result in the suspension of the domain. This will lead to the website and the email service for the domain stopping.
How to I resend a verification email?
- Head to My20i > Domain Contact Validation
- Select Resend Verification Email

What information is being verified?
The Registry is verifying the First name, Last name and Email of the Registrant. If a domain is bought, transferred or updated, the Registry checks against the existing records to check if the new contact information needs to be verified.
What change will trigger the verification process for an existing domain?
Any change to the registrant contact information will trigger the verification process. An email will automatically be sent requesting verification of the newly updated details.
Austin B.How to transfer your domain from Krystal to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
Why does my UK tag change show as complete but the domain is not in my account?
A UK domain transfer is a 2 stage process. You need to:
Lloyd CobbWhat happens to DNS when you assign a domain to a hosting package?
By default, when a standalone domain is added to a hosting package we reset the DNS records to the default 20i records.
This is to ensure normal services can function, including emails and the website itself.
In the event you have a standalone domain that has custom DNS that you wish to add to a hosting package, you'll need to be aware that the DNS will be reset when doing so to make way for the default DNS.
If you want to maintain the custom DNS you'll need to ensure it's added once the domain is assigned to the web hosting package, so that those services continue to run as normal.
Austin B.How to transfer your domain from Heart Internet to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
.EU Domain Policies
.EU is the Top Level Domain for the European Union and is managed by the EURid registry.
In line with legislation the following persons, undertakings and organisations are eligible to register .eu domain names:
- a Union citizen, independently of their place of residence
- a natural person who is not a Union citizen and who is a resident of a Member State
- an undertaking that is established in the Union; or
- an organisation that is established in the Union, without prejudice to the application of national law.
Brexit Transition Notice
Please see the EURid Brexit notice for the latest information: https://eurid.eu/en/register-a-eu-domain/brexit-notice/
New Registrations
As from 1 January 2021, 00:00:00 CET, EURid will NOT allow the registration of any new domain name by UK registrants.
From that date, EURid will allow neither the transfer, nor the transfer through update, of any domain name to a UK registrant.
Existing Registrations
On 1 October 2020, EURid has notified by email all UK registrants and their registrars that they will lose their eligibility as of 1 January 2021 unless they demonstrate their compliance with the .eu regulatory framework by updating their registration data before 31 December 2020. They could do so by indicating a legally established entity in one of the eligible Union Member States, or updating their residence to a Union Member State, or proving their citizenship of a Union Member State irrespective of their residence.
On 21 December 2020, EURid will notify by email all UK registrants who did not demonstrate continued compliance with the eligibility criteria and their registrars about the risk of forthcoming non-compliance with the .eu regulatory framework.
On 1 January 2021, as of 00:00:00 CET, EURid notified by email all UK registrants and their registrars that their domain name was no longer compliant with the .eu regulatory framework and therefore, it would be moved to the so-called “SUSPENDED” status until 31 March 2021 (now extended to 30 June 2021). A domain name in the “SUSPENDED” status can no longer support any service (such as website and email), but may still be reinstated if registration data is updated to meet the eligibility criteria.
On 1 April 2021, 00:00:00 CET, EURid will once again notify by email all UK registrants and their registrars that their domain name is no longer compliant with the .eu regulatory framework and consequently is moved to the so-called “WITHDRAWN” status. A domain name in the “WITHDRAWN” status is not in the zone file and cannot support any service.
On 1 January 2022, as of 00:00:00 CET, all the domain names in the “WITHDRAWN” status, formerly assigned to UK registrants, will be REVOKED and subsequently, become AVAILABLE for general registration. Their release will occur in batches for security reasons.
PLEASE NOTE:
European Union citizens who are residing in the United Kingdom will remain eligible to hold a .eu domain name after the end of the transition period* provided they update their registration data with their EU citizenship. Please consult the FAQ: How can I update my registration based on my citizenship?
United Kingdom citizens residing in a European Union Member State will continue to be eligible to hold a .eu domain name after the transition period based on their residence. However, United Kingdom citizens residing outside of the Union Member States, will no longer be eligible to hold a .eu domain name after the end of the transition period.
*Should the transition period be extended for up to 1 or 2 years in accordance with Article 132 of the Withdrawal Agreement, the specific dates of present plan should be adapted accordingly.
Austin B.How to transfer a domain name from Fasthosts to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
If a domain has been registered or transferred within the last 60 days, it can't be transferred out of Fasthosts. This is due to ICANN rules. If it’s after 60 days, follow one of the processes below:
How to transfer a domain from Fasthosts
- Log in to your Fasthosts account
- Click on Domain Names from the Hosting & Domains menu
- Select the domain name you'd like to transfer
- Select Transfer Out in the Contacts & Ownership tile
Then, if your domain ends with .uk:
- Choose an option to say why you're transferring out and Continue to Transfer Out. Click past their attempt to keep you to stay :)
- Enter the IPS tag for 20i, which is ‘STACK’, then select Transfer Out.
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout. Transfers are free. The transfer will complete almost instantly.
If your domain ends in .com, .net, .org and most other domains, follow these steps:
- You'll be shown a list of steps; in step 3, Unlock your domain, click Unlock
- Choose a reason why you want to transfer out in step 6, select Continue to transfer out
- Reveal your Authorisation Code will by clicking on it, and take note of it
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout
- There's a £6.00/$12.00 transfer fee to move the domain but don't worry, for most TLDs you'll get an extra year’s renewal added to the renewal totally free of charge
- An email will be sent - usually instantly but can take up to 6 hours - to the e-mail address listed as the Admin Contact
- Follow the link in this e-mail and Approve the transfer by entering the Authorisation Code obtained earlier
- Once authorised the transfer will complete automatically within 5 days
If your domain ends in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net (CentralNIC domains):
- You'll be shown a list of steps; on Unlock your domain, click Unlock
- Choose a reason why you want to transfer out in step 6, select Continue to transfer out
- Reveal your Authorisation Code will by clicking on it, and take note of it
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket
- You’ll be prompted for the Authorisation Code. Enter it here.
- Complete checkout
- You will be charged for a year’s domain registration (or as long as you choose)
- The transfer will complete automatically within 5 days
Why does my UK domain show up within WHOIS as 'renewal in progress'?
Your domain status will be referred to as 'renewal in progress' during the period when Nominet (the top-level registrar for domains within the UK) is processing your order.
Austin B.How do I take my temporary test site / StackStaging site live?
There are two possible variations on how to approach this, dependent on whether the site in development is hosted elsewhere or whether you're creating a WordPress site on 20i:
Developing your site at 20i but it is hosted elsewhere:
You may be using the temporary URL within StackCP whilst you develop your site. To take the site live you'll need to do either of the following:
1. You can either point the domain to our nameservers which are:
ns1.stackdns.com
ns2.stackdns.com
ns3.stackdns.com
ns4.stackdns.com
2. Point the domain to the A Record that is located within StackCP > Manage DNS.
WordPress Sites:
If you are using the temporary URL within StackCP and you have a WordPress site, you may need to do either, or both of the following:
Update the temporary URL within WordPress Admin:
- Log in to the WordPress admin.
- Click on Settings on the left hand side.
- Change the WordPress Address (URL) to your actual domain name.
- Change the Site Address (URL) to your actual domain name.
- Update the database.
- Backup your database and save the copy off-site.
And/or:
- Log in to phpMyAdmin.
- Select the link to your database and choose the one that is your WordPress database.
- All the tables in your database will appear on the screen. You will then see all the tables in your database, locate wp_options and select Browse.
- A screen will open with a list of the fields within the wp_options table. Under the field option_name, locate 'siteurl'.
- Click the Edit Field icon which usually is found at the far left at the beginning of the row.
- The Edit Field window will appear.
- In the input box for option_value, change the URL information to the new site address.
- Verify this is correct and click Go to save the information. You should be returned to your wp_options table.
- Look for the home field in the table and click Edit Field. Note: there are several pages of tables inside wp_options. Look for the > symbol to page through them.
- In the input box for option_value, carefully change the URL information to the new address.
- Verify this is correct and select 'Go' to save the information.
There is further information about this from WordPress.org: Changing the Site URL.
Austin B.How to transfer a domain from Network Solutions/Web.com to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
How to transfer a domain from Tsohost to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
If a domain has been registered or transferred within the last 60 days, it can't be transferred out of Tsohost to 20i. This is due to ICANN rules. If it’s after 60 days, follow one of the processes below:
How to transfer your domain name from Tsohost
- Log in to your Tsohost account
- Navigagate to My Domains and selecting Manage for the domain you want to transfer
- Under Domain Management, Select Unlock Domain
Then, if your domain ends with .uk:
- Use the Release Domain menu on the Domain Management page to change the IPS tag to the IPS tag for 20i, which is ‘STACK’.
- Once complete, log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout. Transfers are free. The transfer will complete almost instantly.
If your domain ends in .com, .net, .org and most other domains, follow these steps:
- On the Domain Management page, select Get EPP from the left side of the screen
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout
- There's a £6.00/$12.00 transfer fee to move the domain but don't worry, for most TLDs you'll get an extra year’s renewal added to the renewal totally free of charge
- An email will be sent - usually instantly but can take up to 6 hours - to the e-mail address listed as the Admin Contact
- Follow the link in this e-mail and Approve the transfer by entering the Authorisation Code (EPP code) obtained earlier
- Once authorised the transfer will complete automatically within 5 days
If your domain ends in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net (CentralNIC domains):
- On the Domain Management page, select Get EPP from the left side of the screen
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket
- You’ll be prompted for the Authorisation Code (EPP code). Enter it here.
- Complete checkout
- You will be charged for a year’s domain registration (or as long as you wish)
- The transfer will complete automatically within 5 days
And that's it! You can now enjoy lower domain prices, more features and quality support from the 20i team!
How do I obtain the authorisation code/EPP code for my domain?
If you intend to transfer your GTLD domain elsewhere, you'll need its authorisation/EPP code. The following guide details how to obtain this from your My20i control panel.
Please note, domain names that have been registered or transferred within the last sixty days may not be transferred to or from 20i. This is a registry restriction.
- Log in to My20i.
- Once logged in, select Manage Domains from control panel homepage.
- Select Manage on the required domain name.
- Under Domain Management, select Transfer Away.
- If the domain name is locked, you should then be presented with the following: 'To unlock the domain, you will need to select the green arrow.' Doing so will unlock the domain. If the domain is unlocked, proceed to the next step.
- Your authorisation code will then be presented to you.
Lloyd CobbHow to transfer your domain from GoDaddy to 20i
Here’s how to transfer your domain name from GoDaddy to us and start saving on renewal prices.
How to transfer your domain from Easyspace to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
What is the domain life cycle for .UK domains?
The domain lifecycle for .uk domains (including .co.uk, .org.uk, and more) which are managed by Nominet, differs slightly from generic TLDs (gTLDs). Here is an outline of the .uk domain name lifecycle:
Chris Wright
Arron C
Ruth Turner
Corey Seymour
Josh Sargent