You can view and manage active login sessions for your My20i account, ensuring your account remains secure. If you've left yourself logged in to a computer that you're no longer using or a public device, you can use Sessions to delete the session you're no longer using.

My Services

My Services – My Account

Austin B.

How to view an invoice

Invoices can be viewed from within your My20i account.

My Services

My Services – Billing

My Services – My Account

Austin B.

How to get a balance statement

You can view a statement of all transactions made via your account balance through the Balance Statement section.

Choose Account Credit from within My20i. This is accessed from the Account Settings menu on the My20i home page or from the menu icon on the top right (as below).
Select View Statement.
You'll see a statement of all balance transactions within your account.

Account Credit

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My Services – Billing

My Services – My Account

Austin B.

How do I add 2FA to my account?

2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing the control panel for your account. Once enabled, your logins to My20i can only be completed if both your password and an authenticator code is provided. We support all common authenticator apps, such as those from Google and Microsoft.

To add 2FA to your My20i account:

Choose Security Details.
You'll see a section titled Two-Factor Authentication. To add your first device, enter your current login password and name the device you wish to add. The Device Name is purely for your own reference. Select Add Device.
You'll be given a QR Code to scan with your 2FA device. Scan this code and select Done to complete the process.

For more information see: How do I Enable Two-Factor Authentication (2FA) for My20i?

My Services

My Services – My Account

Austin B.

Does 20i have an affiliate program?

Yes, we currently have an affiliate program.

Reseller Hosting

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Reseller Hosting – Reseller Account

My Services – My Account

Austin B.

How do I add account credit to my 20i account?

You’ll need account credit on your 20i Reseller account to take orders through HostShop. When a client orders services like domains, we’ll use account credit to pay for the domain so it can be provisioned automatically. To do this:

My Services

My Services – My Account

HostShop

Austin B.

How can I identify a 20i phishing email?

Recently, we’ve noticed an increase in the number of phishing emails targeting our customers. This article will outline some the key things to look out for to help you identify a potentially fraudulent phishing email – and what to do if you receive one.

My Services

My Services – My Account

Chris Wright

How do I contact accounts?

All billing and accounts issues are firstly handled by our technical support team via ticket. You can raise a ticket with our support team by heading to Contact Customer Services.

My Services

My Services – Billing

Austin B.

Renewals and Billing Cycles Explained

To ensure a smooth experience for our customers, it's important to understand how our billing cycles work. This short guide will walk you through the key stages of our billing process, including the actions we take and the options available to you if you encounter any payment issues. This process applies to web hosting products, including Reseller Hosting, Managed VPS and Managed Cloud Server only.

My Services

My Services – Billing

Chris Wright

How to use the Customer Handoff feature in My20i

With your website’s design, development, and deployment complete, you can now effortlessly transfer control of web hosting to your client, including billing, using our new ‘Handoff’ feature.

Managed Cloud Servers

My Services

Matthew Wright

How to hide the "Nameserver Setup" section in my Control Panel

Within the control panel, it's possible to hide the nameservers your domain is using. This is extremely beneficial if, for example, you have white-labelled nameservers, or if you are proxying through Cloudflare, so there's no need for the nameservers to be visible.

You can hide the Nameserver Setup section from appearing in the control panel by following these steps:

Press Manage Services
Click on Configure Package Types
Find the package type you wish to configure and click Options
Then Press Edit
Scroll down until you find the section called Sidebar
Uncheck Nameserver Setup
Scroll to the bottom and click Save

If you want this change to apply to all existing hosting packages that use this package type, make sure to check Synchronise Package Type at the bottom of the page before saving.

If you have any questions regarding the above steps, contact our technical support team.

My Services

Ben Gayson

What are Security Events?

The Security Events widget shows how many malicious or suspicious requests we’ve stopped before they reached your websites. The number labelled Mitigated Attacks is the total of all requests that were either challenged by StackProtect or blocked outright by our ModSecurity (ModSec) web application firewall.

My Services

Austin B.