How do I Enable Two-Factor Authentication (2FA) for My20i?

My Services
My Services – My Account
Chris Wright
Published: 9 October 2017Last updated: 1 August 2024
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2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing your account. Once enabled, your logins to My20i can only be completed if both your password and an authenticator code is provided. We support TOTP authenticator apps, such as those from Google and Microsoft.

Add a New Authenticator

From inside My20i, follow the link to Security Details under Account Preferences section.

Towards the bottom of this page, you'll see a section titled Two-Factor Authentication.  To add your first device, enter your current login password and name the device you wish to add. The Device Name is purely for your own reference.

Adding a Second Authenticator

There's no limit on the number of devices you can add, and we recommend having at least two devices on your account. This is in case one of your authenticators is lost or unavailable. Once a device has been added to your account, future devices can be added by entering a code from an existing authenticator device.

Removing an Authenticator

To remove a device, select delete from the list of your authenticator devices, on the same page.

Lost Device

If you're unable to access your account after it has been protected by 2FA, please call our sales team on 0333 344 2720 (Option 1). We’ll work with you to reset your access. Lines are open 24 hours a day. Alternatively, please email sales@20i.com.

2FA for StackCP Users

Users of the StackCP control panel can enable 2FA themselves. 2FA setup is in the StackCP Security Details menu (top-left). Resellers can manage users' devices and verify 2FA codes in the StackCP Users area of My20i.

Compatible 2FA Apps

We recommend using the 2FA mobile app from either Google or Microsoft, as these have been tested to work on our platform:

Alternatively, other customers have used and had success with the following apps:

If you'd prefer a different app, our 2FA system should be compatible with all standard TOTP apps.