My Services – My Account Questions
Account support articles: how to manage your 20i hosting account, like adding credit, viewing balances, our affiliate program and more.
How do I Enable Two-Factor Authentication (2FA) for My20i?
2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing your account. Once enabled, your logins to My20i can only be completed if both your password and an authenticator code is provided. We support TOTP authenticator apps, such as those from Google and Microsoft.
Chris WrightHow do I change the Username on my 20i account?
To change your username/email address on your 20i account:
- Head to the Contact Details section in your account
- In the Email Address field enter the new email address/username.
- Select Update Details.
You'll now need to log out and log in using the previous email address to confirm the change.
If you then head back to Contact Details your email address will have updated.
Austin B.How to get a balance statement
You can view a statement of all transactions made via your account balance through the Balance Statement section.
- Choose Account Credit from within My20i. This is accessed from the Account Settings menu on the My20i home page or from the menu icon on the top right (as below).
- Select View Statement.
- You'll see a statement of all balance transactions within your account.

Austin B.How do I add 2FA to my account?
2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing the control panel for your account. Once enabled, your logins to My20i can only be completed if both your password and an authenticator code is provided. We support all common authenticator apps, such as those from Google and Microsoft.
To add 2FA to your My20i account:
- Choose Security Details.
- You'll see a section titled Two-Factor Authentication. To add your first device, enter your current login password and name the device you wish to add. The Device Name is purely for your own reference. Select Add Device.
- You'll be given a QR Code to scan with your 2FA device. Scan this code and select Done to complete the process.
For more information see: How do I Enable Two-Factor Authentication (2FA) for My20i?
Austin B.
Jordan Graves
Joshua Rosato