What is the "New Login Location" email notification?

If you've received a "New Login Location" notification to your 20i account's main email address, you may be concerned about what this means. In this article, we'll explain exactly that, along with any necessary steps and extra precautions you may need to take.

Why have I received a "New Login Location" email?

The purpose of this email is to notify users of a potential security event related to their account.

Specifically, it alerts the user that their account has been accessed from a new location, which could indicate either a legitimate login from a different device or location, or potentially unauthorized access.

This type of notification is a common security measure implemented by many online services to enhance account security and user awareness.

What does this email mean for me?

It's important to note that receiving this email is not necessarily a cause for concern. There are several benign reasons why you might receive such a notification.

For instance, it could be that you have logged into your account from a new device, such as a new smartphone or computer.

Alternatively, it might be due to a change in your IP address, which can happen if your internet service provider (ISP) uses dynamic IP addressing.

Additionally, if you are travelling and access your account from a different geographical location, this will also trigger the notification.

However, if you do not recognize the login activity, it is crucial to take immediate action, such as changing your password, to safeguard your account. We also recommend the use of 2FA on your account whenever possible.

In conclusion, the "New Login Location" email notification is sent as a simple reminder that your account has been accessed from a new IP address. In most cases, this will simply be due to one of the above benign reasons and shouldn't be cause for concern.

If you're at all concerned about your account's security, please don't hesitate to get in touch with our support team.