As a web hosting reseller you want a clear and individualised way of communicating with your customers. As part of our white-label web hosting we provide you with email templates for you customer communication.
When using the templates you can make use of tags. Tags allow you to enter dynamic content into your Email or Message Centre Template.
Dynamic content refers to information that is unique to individual customers, such as their name, passwords or products they have - you can personalise your emails. Tags can be added directly into the body of the email. You can also insert your own business information automatically.
They'll need to have double curly brackets around them (which are added automatically in our template manager).
StackCP User Tags
Full Name contact.person_name – The first and second name of the StackCP User that the email template will be sent to.
Company Name contact.company_name – If the StackCP User has a contact type that requires a company name, this tag will output the company name for the StackCP User.
Address contact.address – The first line of the postal address of the StackCP User that the email template will be sent to.
Country/State/Province contact.sp – The country/state/province line of the postal address set for the StackCP User.
City contact.city – The city set for the StackCP User that the email template will be sent to.
Postcode contact.pc – The postcode that is set for the StackCP user that the email template will be sent to.
Country Code contact.cc – The country code of the country that has been set for the StackCP User.
Phone Number contact.voice – The phone number set for the StackCP User.
Email Address contact.email – The email address set for the StackCP User, this is also used as the StackCP User username.
StackCP User Welcome Email Tags
First Name firstName – The first name set for the StackCP User.
Username username – The username your customer will use to login; it’s also their StackCP User email address. They will also need their password to login.
Password password – This is the password your customer will use to login to manage their services. They’ll need this along with their username to login to their control panel. We don't recommend sending this by email, but if you do, ensure they have two-factor authentication set up.
StackCP Suppoert Ticket Tags
Ticket Link ticket.url – The URL to your My20i account where you can reply to the ticket raised by your customer.
Ticket ID ticket.id – The unique ID given to the ticket. It can be used to identify or search for a specific ticket.
Ticket Subject ticket.subject – The subject your customer gives to the ticket to identify what the ticket is about.
Ticket Status ticket.status –The current status that the ticket is in - such as 'Open' or 'Closed'. It can be set via StackCP Help Desk Configuration.
Mailbox Usage Tags
Email Address mailboxUsage.emailAddress – The mailbox that’s the subject of the email.
Current Usage – Percent mailboxUsage.usagePercent – This shows how full the mailbox currently is as a percentage. It doesn't include the '%' symbol, so you'll need to add this after the tag.
Current Usage – in MB mailboxUsage.usageMb – This shows how full the mailbox currently is in Mb. Again, you'll have to add 'Mb' after the tag if you wish.
Password Reset Email
Brand Name brandname - This is the Brand Name you've given your account from Reseller Customisation.
Business Name businessname - This is the Company Name you've set within Reseller Customisation under the StackCP Sidebar section.
Control Panel Address cpurl - This is the custom control panel URL you've set within Reseller Customisation under the Control Panel URLs section.
Help Address helpurl - This is the Support Site URL you've set within Reseller Customisation under the StackCP Sidebar section.
Homepage Address homeUrl - This is the Home Page URl you've set within Reseller Cusomisation under the StackCP Sidebar section.
Sales Email Address salesemail - This is the Sales Email Address you've set within Reseller Customisation under the StackCP Sidebar section.
Support Email Address supportemail - The is the Support Email Address you've set within Reseller Customisation under the StackCP Sidebar section.
Reset Password Address resetURL - This is the URL that your customers will be taken to in order to reset their password, it will utilise the custom control panel URL you've set to ensure it's white labelled.
Webmail Address webmailurl - This is the URL that your customers can go to log in to their webmail as set within Reseller Customisations under the Webmail Domain section.
Personalised emails can be created in the Email Template Manager and StackCP Email. Direct messages sent to StackCP control panel can be created in the Message Centre.
