Can I downgrade my Managed Cloud Server?

If you'd like to downgrade your Managed Cloud Server to a lower specification, you'll need to purchase a new Cloud Server with your preferred specifications and platform transfer your existing hosting packages across.

It's not possible to directly downgrade an existing Cloud Server due to a technical limitation involving its SSD storage.

Why can't I downgrade my existing Cloud Server?

While you can upgrade your Cloud Server by increasing its allocated resources, you can't reverse the process.

This is because the file system used by the Cloud Server doesn't support shrinking the existing SSD disk. This is a common technical limitation across cloud hosting providers.

As a result, moving to a lower specification requires a new Cloud Server to be provisioned.

How do I move to a lower Cloud Server specification?

You can use our Platform Transfer tool to migrate your existing hosting packages to a new Managed Cloud Server.

To do this, follow these steps:

1. Log in to your My20i control panel.
2. Purchase a new Managed Cloud Server with your preferred lower specifications.
3. Once your new Cloud Server has been provisioned, navigate to the sidebar and select Migrations > Platform Transfer.
4. Select your existing hosting package and choose your new Managed Cloud Server as the destination.
5. Start the transfer and repeat the process for any remaining hosting packages on your original Cloud Server.
6. Once all hosting packages have been transferred, check that your websites and services are functioning correctly on the new server.

Note: Before purchasing your new Cloud Server, ensure it has sufficient resources and storage to accommodate all of your hosting packages.

How do I cancel my original Cloud Server?

Once you've successfully transferred all hosting packages to your new Cloud Server and confirmed everything is working correctly, our Support Team can arrange for your original Cloud Server to be cancelled.

Alternatively, you can cancel it yourself:

1. Log in to your My20i control panel.
2. Navigate to Managed Cloud Servers.
3. Locate the Cloud Server you wish to cancel.
4. Select Options, followed by the Delete option.
5. Follow the on-screen instructions to confirm the cancellation.

Note: Only cancel your original Cloud Server once all hosting packages have been successfully transferred, and you've confirmed that nothing else is required from the original server.

Need assistance?

If you have any questions about transferring your hosting packages or cancelling your original Cloud Server, please contact our Support Team.