Simple SSL Purchase and Renewal Process

Here's how to purchase or renew a Simple SSL.

Buy SSL certificate:

• You can order an SSL from the control panel here: Simple SSL
• Once you've completed the order, a verification email is sent to admin@theDomain.com which needs approving. This is usually sent within 30 minutes of the order. 
• Once you've approved the verification email there's nothing more you need to do. We'll install the SSL to the package within 1 hour, automatically. 
• You can then view the Simple SSL by going to Manage Hosting -> Manage -> SSL/TLS

Note: You can view the process of an SSL order from here: https://my.20i.com/services/manage-ssl

Renew your SSL certificate:

• When the Simple SSL comes up for renewal an email will be sent to the admin@theDomain.com mailbox to verify the renewal.
• Once the email has been approved there's nothing more you need to do, the SSL will renew on its renewal date.

Note: You can view the process of a renewal from here: https://my.20i.com/services/manage-ssl

Reseller Hosting Help - How do I support my clients?

These steps should help you provide helpful and effective support to your clients.

1) If the client hasn't received the verification email, you can resend it from here: https://my.20i.com/services/manage-ssl

2) If the client can't set up an admin@ mailbox for the verification email, they can set up a forwarder to go from admin@ -> another mailbox, however, this is the only method to verify ownership of the domain and is set by the issuing certificate authority.

Can I export my SSL and use it elsewhere?

SSL certificates that are purchased through us can be used on other platforms – in order to obtain the files to install the certificate, you will need to raise a ticket with our Support Team with reference to the domain the SSL was purchased for and what type of file you need. 

If you are unsure of the specific type of file you need, the host you’re installing the SSL on will be able to confirm this. Once this is raised as a ticket, our team will then fetch the necessary files, help convert the SSL to the format you need and then provide this to you ready to use.