StackCP Ticket System Opening Hours

The StackCP Ticket System is a fully featured customer service & support system for you and your customers. As a 20i Reseller, you can use the StackCP ticketing system to communicate with your customers seamlessly.

The Support Hours setting defines when your StackCP ticket system is considered open. Select 'Open for selected hours', then enter the opening and closing time for each day of the week. Setting a day from 00:00 to 23:59 makes support available for the full day. You can also add an out-of-hours message to display to customers. 

Customers can still submit tickets outside these hours. However, tickets raised while support is closed are treated as out-of-hours tickets and can trigger your configured automatic reply. This can be used to let customers know that support is currently unavailable and when they can expect a response. You can also add an out-of-hours message to display to customers.