How to Configure Fraud Control in Hostshop
As a Reseller business, you will need to handle the financial transactions of your business, often using an available Payment Gateway. However, it isn't uncommon, especially online, to encounter fraudulent activity from an individual purchasing from your online store.
The Fraud Control system is a new billing protection system that protects your HostShop orders with intelligent, customisable fraud detection. Fraud control management is integral to any business that facilitates online payments.
Why is Fraud Control Management Important?
- Prevents loss of revenue
- Reduces chargeback fees
- Protects available cash flow
- Helps assist with legal & compliance requirements
- Protects your business's online reputation
Fraud Control Configuration
The following parameters are fully customisable to permit you to take complete control of your business's fraud control.
- Review Score Threshold
- Fraud Score Threshold
- New Customer Period
- New Customer Review Score Threshold
- New Customer Fraud Score Threshold
These configurable thresholds can be predefined within StackCP, allowing for full customisability.
Furthermore, enabling the 'raise an internal ticket' option will generate an internal ticket within the StackCP ticket system for you to review when an order has surpassed the review score threshold.
Fraud Scoring Criteria
Identity & contact information
You can assign scores to data relating to the identity and contact information provided by your StackCP users upon signup. This will check the email address and non-geographical contact addresses used by StackCP users.
IP & locations checks
You can assign scores to data relating to the IP address and geographical location of your StackCP users. These parameters will compare the data from their StackCP User account and the information retrieved from their IP address.
Payment signals
You can assign scores to data relating to the payment details set by the StackCP User. These configurable parameters check the data from their StackCP User and from their payment card.
Device, behaviour & network
You can assign scores to data relating to the device, behaviour and network of the StackCP User. This checks if the IP address from which the order was made is found in a suspicious network.
Behaviour & order history
This allows you to set thresholds based on what defines whether a StackCP user is an established customer or has proven order history.
Order contents
This allows you to set scores for an order based on its contents. VPS services/Managed Cloud Servers, and email services are more commonly purchased by fraudulent customers, compared to SSL certificates, for example.
Fraudulent Scoring Criteria Configuration
Similar to the Block Visitors section of the CDN tools, you can block entire countries and IP addresses from placing orders through Hostshop. Additionally, you can predefine products that are automatically marked for review, regardless of the criteria thresholds set for the parameters.
