How do I manage fraudulent orders within HostShop?

To ensure the payments and orders you receive are legitimate, HostShop has an in-built fraud management system that detects, based on certain factors, whether an order placed by a customer is abusive or potentially fraudulent. 

If the order meets the required threshold for flagging as abusive, it can be managed within the fraud checking facility available in Fraud Review. You can configure your own Fraud scoring thresholds using these steps. 

To check this: 

1. Login to My20i
2. Head to Hostshop > Review Invoices

If you have any potentially fraudulent orders, they’ll appear here. If you receive a fraudulent order, you’ll be emailed to let you know as well. 

To manage a fraudulent order, select View to see why the order has been flagged.

We have three options: 

1. Provision Services - you can select this is you believe the order is from a genuine source
2. Change Status - (Paid, Unpaid, Awaiting Payment, Possible Abuse, Abuse & Debt)
3. Cancel Invoice - select this if the order looks abusive. This means future orders by the same customer are more likely to be rejected.