How to create an autoresponder?

Austin B.

Published: 25 March 2020Last updated: 22 May 2025

To create a new Autoresponder, such as an 'out of office' email:

Select Manage Hosting.
Select Manage for the package you wish to add the Autoresponder to.
Select Autoresponders. Enter the prefix of the mailbox you wish to set the Autoresponder for.
Enter the information required for the Autoresponder and select Add Autoresponder.

Note: It may take up to 30 minutes for the Autoresponder to activate.

To create a Autoresponder via Webmail use the following steps:

Once signed into Webmail click on Settings
Then click on Vacation
Where it says Auto Reply subject, you should name the Autoresponder
Enter the message you want to send in the Autoresponse message section
Then set the content type, you can either set this as HTML or leave this as Plain Text
Set the start and end date of the Autoresponder
Optionally, you can choose if you want to forward the email address as well.
Then press Save

Note: It may take up to 30 minutes for the Autoresponder to activate.