How to connect to your hosting package using SFTP

FTP
Ben Gayson
Published: 18 November 2024Last updated: 18 November 2024
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SFTP can be used to establish a connection to your hosting packages and make any necessary changes. The following guide will explain how to connect via SFTP. 

Using SFTP to connect to Shared Hosting Packages

  • First, navigate to the service overview page for the package you want to access via SFTP. 
  • Next, you need to unlock FTP on the hosting package, this can be done universally, or via IP. 
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  • Open your chosen FTP Client, We would recommend using FileZilla.
  • Enter the FTP credentials to connect to the package, it's important to use Port 22 for SFTP.
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  • Click Connect, if the details entered are correct you should then be connected to the package via SFTP.

How to connect via SFTP to your Cloud Server or Managed VPS? 

A different process is needed when connecting to Managed servers via SFTP. The main difference is rather than connecting via a username and password you will need to use an SSH key-pair to connect to the server.  This is because to connect to a Cloud Server via SFTP you need to utilise an SSH connection. 

The first step is to set up your SSH key-pair, if you haven't done this before then we have a guide on how to do this, available here. 

Once you have your key-pair configured it's time to open the client you will be using to connect.

  • To configure the SFTP connection within Filezilla, you need to go to File> Site Manager. 
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  • Within the site manager, you need to click New site, 
  • Next change the protocol to SFTP - SSH File Transfer Protocol. 
  • You then need to change the Logon type to key file 
  • The next step is to enter the hostname, which is the SSH hostname 
  • Then you need to enter the port If you have a 20i Managed VPS, 20i Managed Cloud Server, or a Google Cloud server then the port you need to use is port 22. However, if you have an AWS server you need to use port 2222. 
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  • Next, you need to click browse next to the key file and then add the key file you have created.  
  • Finally, click connect. If the steps have been completed successfully you should now have an open SFTP connection. 
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If you have any questions or need any assistance with the above feel free to contact our support team who can then assist you further.