Managing HostShop Failed Orders

Why Do Orders Fail?

Insufficient Funds:

• If your My20i account balance is too low when a customer purchases, renews, or transfers a domain, the order will fail.
• HostShop requires adequate funds in your My20i account to process all orders automatically.

Provisioning Issues:

• Sometimes, orders fail due to errors in the provisioning process. For example, a domain might not activate if it hasn’t been successfully purchased in your Reseller account.

How to Manage Failed Orders

Add Funds to Your Account:

• Navigate to your My20i account balance page: Add Funds.
• Use the auto-top-up feature to ensure your account automatically refills when the balance drops below a certain amount. We recommend setting this amount slightly above the cost of your highest-priced product.

Reprocess Orders:

• After adding funds, visit the "Failed Orders" section in HostShop.
• Locate the failed orders (e.g., domain purchases, renewals, or transfers) and select the option to reprocess them. This will attempt to provision the orders again.

Check Invoices:

• For failed renewals or transfers, review the invoice associated with the order. You can often manually provision the invoice directly from the invoice page.

Best Practices

Enable Auto-Top-Up:

• Prevent failed orders by ensuring your account balance never runs low.

Monitor High-Cost Items:

• Set your auto-top-up threshold above the cost of your most expensive product to cover unexpected purchases.
• By managing your account balance and reprocessing orders through the "Failed Orders" queue, you can maintain smooth operations and avoid disruptions for your customers.