Managed Cloud Hosting: Security & Backups

Security

While your hosting includes security measures like a web application firewall, malware scanning and brute force login protection, we’d recommend that you still follow security best practices:

• Use strong passwords that you don’t use anywhere else 
• Use Two Factor Authentication (2FA) - the two-step verification process that provides an extra layer of security for you when accessing your account 
• Only access your website and accounts over secured internet connections 
• Only create sub user accounts for people you know and trust

For better security, improved search engine rankings, and helping your visitors’ peace of mind, you can also add an SSL security certificate to your website. 

This will ensure that you, your visitors, and your users can browse your site securely and confidently.

Backups

We back up your website files and database daily, so if there’s ever any problems, you can use our Timeline Backups service to restore it. In a few clicks you can restore back to a previous snapshot. All backups are hosted on a different server to your website for extra protection. 

You can never have too many backups, so as best practice we’d advise you to take a ’manual’ backup of your site too - especially before making major changes. If you’d like to create a manual backup of your content, you can download all your files via FTP or use the Backup/Restore option in My20i.

Timeline Backups Pro

Our standard Backups will store your files and databases for 30 days. 

We also offer Timeline Backups Pro, which will again store your files for 30 days, but your database snapshots for 60 days: important for ecommerce sites. 

However, the biggest difference with Timeline Backups Pro is that all your email, across all your email accounts are also backed-up. This could be a lifeline if there was a loss of email services.

Find out more about backup options on our Backups Page

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