How do I add account credit to my 20i account?

Austin Beresford
Published: 28 January 2022

You’ll need account credit on your 20i Reseller account to take orders through HostShop. When a client orders services like domains, we’ll use account credit to pay for the domain so it can be provisioned automatically. To do this: 

Account credit in My20i

  • Select the amount of credit you’d like to add from the drop-down menu
  • Select whether you want to add credit using a card or PayPal 
  • Select Add Credit to Basket or Add Credit with PayPal

Note: Should an order fail due to insufficient balance in your account, once you’ve added credit to your account you’ll be able to find and re-process the order by going to Customers > Overview > Failed Orders and selecting View Order and then Process. This will retry the order with your new balance.

You'll then be able to complete the order and add balance to your 20i account.