Domain Names – Domains Questions
Domain support articles: information about 20i's domains, including policies, procedures and restrictions. Find your answers here.
How to transfer your domain from Krystal to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
How to transfer a domain name from Fasthosts to 20i
Here’s how to transfer your domain name to us and start saving on renewal prices.
If a domain has been registered or transferred within the last 60 days, it can't be transferred out of Fasthosts. This is due to ICANN rules. If it’s after 60 days, follow one of the processes below:
How to transfer a domain from Fasthosts
- Log in to your Fasthosts account
- Click on Domain Names from the Hosting & Domains menu
- Select the domain name you'd like to transfer
- Select Transfer Out in the Contacts & Ownership tile
Then, if your domain ends with .uk:
- Choose an option to say why you're transferring out and Continue to Transfer Out. Click past their attempt to keep you to stay :)
- Enter the IPS tag for 20i, which is ‘STACK’, then select Transfer Out.
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout. Transfers are free. The transfer will complete almost instantly.
If your domain ends in .com, .net, .org and most other domains, follow these steps:
- You'll be shown a list of steps; in step 3, Unlock your domain, click Unlock
- Choose a reason why you want to transfer out in step 6, select Continue to transfer out
- Reveal your Authorisation Code will by clicking on it, and take note of it
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket and complete checkout
- There's a £6.00/$12.00 transfer fee to move the domain but don't worry, for most TLDs you'll get an extra year’s renewal added to the renewal totally free of charge
- An email will be sent - usually instantly but can take up to 6 hours - to the e-mail address listed as the Admin Contact
- Follow the link in this e-mail and Approve the transfer by entering the Authorisation Code obtained earlier
- Once authorised the transfer will complete automatically within 5 days
If your domain ends in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net (CentralNIC domains):
- You'll be shown a list of steps; on Unlock your domain, click Unlock
- Choose a reason why you want to transfer out in step 6, select Continue to transfer out
- Reveal your Authorisation Code will by clicking on it, and take note of it
- Log in My20i, and select Transfer a Domain
- Enter the domain name and select Search
- Add the domain to your basket
- You’ll be prompted for the Authorisation Code. Enter it here.
- Complete checkout
- You will be charged for a year’s domain registration (or as long as you choose)
- The transfer will complete automatically within 5 days
How to configure DNS settings for G Suite and Gmail
Our control panel allows automatic configuration of DNS Records. You can configure your domain name for G Suite (Google Apps) in My20i or StackCP.
- First, select 'Manage hosting', and select Manage on the hosting package you wish to add G Suite DNS records-to.
- Select the Manage DNS icon

- In the dropdown beneath Preconfigured Settings, you'll see two available options: G Suite (E-mail only) and G Suite (All services). The configuration you should use depends on the services you want from Google. If you're using Google just for mail under your own domain name (MX records) use the G Suite (E-mail only) link. For all the other G Suite applications, including records for Docs, Chat, Calendar, and services like Hangouts, use the G Suite (All services) option.

The control panel will show you the records that will be automatically added as a result of this change, allowing you to save them.
Please bear in mind that DNS changes can take up to 24 hours to fully propagate worldwide.
See above for a video demo, using an older UI:
Lloyd CobbHow do I disable automatic renewal of a domain?
To prevent a domain name from renewing, you need to:
- Log in to My20i
- Head to Renewals from within your account.
- Locate the domain you don't want to renew and select 'Options' > 'Cancel Auto-Renew'.
This will prevent the domain from renewing.
Austin B.How do I let my customers manage a domain name?
If you have a customer who has purchased a domain name from you, you may want to give them access to manage it.
Austin B.Where can I view the nameservers of a domain at 20i?
To check what nameservers a domain name is using:
Austin B.How do I order domain privacy?
By using our Domain Privacy service, we'll list the generic company ContactPrivacy.com for your domain name.
Austin B.Domain Contact Validation
Sometimes the Domain Registry requires the person registering the domain - the Registrant - to verify the contact details of their domain.
What is the verification process?
The verification process is a 15-day window during which a Registrant must provide a response to the verification email sent by the Registry. The email contains a link to a page displaying the Registrant contact details and the option to Verify Information.
What if domain contact validation is not completed?
Failure to respond to the Registry email will result in the suspension of the domain. This will lead to the website and the email service for the domain stopping.
How to I resend a verification email?
- Head to My20i > Domain Contact Validation
- Select Resend Verification Email

What information is being verified?
The Registry is verifying the First name, Last name and Email of the Registrant. If a domain is bought, transferred or updated, the Registry checks against the existing records to check if the new contact information needs to be verified.
What change will trigger the verification process for an existing domain?
Any change to the registrant contact information will trigger the verification process. An email will automatically be sent requesting verification of the newly updated details.
Austin B.What happens to DNS when you assign a domain to a hosting package?
By default, when a standalone domain is added to a hosting package we reset the DNS records to the default 20i records.
This is to ensure normal services can function, including emails and the website itself.
In the event you have a standalone domain that has custom DNS that you wish to add to a hosting package, you'll need to be aware that the DNS will be reset when doing so to make way for the default DNS.
If you want to maintain the custom DNS you'll need to ensure it's added once the domain is assigned to the web hosting package, so that those services continue to run as normal.
Austin B..EU Domain Policies
.EU is the Top Level Domain for the European Union and is managed by the EURid registry.
In line with legislation the following persons, undertakings and organisations are eligible to register .eu domain names:
- a Union citizen, independently of their place of residence
- a natural person who is not a Union citizen and who is a resident of a Member State
- an undertaking that is established in the Union; or
- an organisation that is established in the Union, without prejudice to the application of national law.
Brexit Transition Notice
Please see the EURid Brexit notice for the latest information: https://eurid.eu/en/register-a-eu-domain/brexit-notice/
New Registrations
As from 1 January 2021, 00:00:00 CET, EURid will NOT allow the registration of any new domain name by UK registrants.
From that date, EURid will allow neither the transfer, nor the transfer through update, of any domain name to a UK registrant.
Existing Registrations
On 1 October 2020, EURid has notified by email all UK registrants and their registrars that they will lose their eligibility as of 1 January 2021 unless they demonstrate their compliance with the .eu regulatory framework by updating their registration data before 31 December 2020. They could do so by indicating a legally established entity in one of the eligible Union Member States, or updating their residence to a Union Member State, or proving their citizenship of a Union Member State irrespective of their residence.
On 21 December 2020, EURid will notify by email all UK registrants who did not demonstrate continued compliance with the eligibility criteria and their registrars about the risk of forthcoming non-compliance with the .eu regulatory framework.
On 1 January 2021, as of 00:00:00 CET, EURid notified by email all UK registrants and their registrars that their domain name was no longer compliant with the .eu regulatory framework and therefore, it would be moved to the so-called “SUSPENDED” status until 31 March 2021 (now extended to 30 June 2021). A domain name in the “SUSPENDED” status can no longer support any service (such as website and email), but may still be reinstated if registration data is updated to meet the eligibility criteria.
On 1 April 2021, 00:00:00 CET, EURid will once again notify by email all UK registrants and their registrars that their domain name is no longer compliant with the .eu regulatory framework and consequently is moved to the so-called “WITHDRAWN” status. A domain name in the “WITHDRAWN” status is not in the zone file and cannot support any service.
On 1 January 2022, as of 00:00:00 CET, all the domain names in the “WITHDRAWN” status, formerly assigned to UK registrants, will be REVOKED and subsequently, become AVAILABLE for general registration. Their release will occur in batches for security reasons.
PLEASE NOTE:
European Union citizens who are residing in the United Kingdom will remain eligible to hold a .eu domain name after the end of the transition period* provided they update their registration data with their EU citizenship. Please consult the FAQ: How can I update my registration based on my citizenship?
United Kingdom citizens residing in a European Union Member State will continue to be eligible to hold a .eu domain name after the transition period based on their residence. However, United Kingdom citizens residing outside of the Union Member States, will no longer be eligible to hold a .eu domain name after the end of the transition period.
*Should the transition period be extended for up to 1 or 2 years in accordance with Article 132 of the Withdrawal Agreement, the specific dates of present plan should be adapted accordingly.
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