How do I switch my default data centre?

Resellers have the option to select what Data Center they wish to create a package in as a part of the package creation process. When creating their first package, they’ll have the option to select either our UK or US Data Center – once this has been selected, this will be made the default Data Center for the account.

Creating a package in the unselected Data Center will require purchasing the Additional Data Center add-on. So, as an example, if a Reseller chose the UK Data Center and wished to use the US Data Center afterwards, they would need to purchase the Additional Data Center add-on in order to do so.

Note: Reseller 25 and Reseller 100 customers can only use our US Data Center – should you wish to purchase the Additional Data Center add-on, you will need to upgrade to Reseller Unlimited.

How do I change my default Data Center?

Should you wish to change your default Data Center, there’s a specific process you’ll need to follow in order to action this. The steps are as follows:

1. First, purchase the Additional Data Center location add-on available via My20i – the option for this is available during the package creation process.
2. Using our Platform Transfer Tool, transfer all packages from your current Data Center to the new Data Center purchased with the add-on. We have a guide on how to do this available here.
3. Once all of your packages have been transferred to the preferred Data Center, raise a ticket with our Support Team requesting to change the default Data Center.
4. Our Support Team will action this change, and then you’ll have the opportunity to cancel the Additional Data Center Add-on if it is no longer required.