Reseller Hosting – Reseller Account Questions
Reseller account support articles: information about your 20i Reseller Hosting account, should you not wish to chat live or email our support team.
How can I clone a site with Timeline Backups?
Timeline Backups allow you to restore data between hosting packages, making them an ideal tool to assist with 'cloning' websites in your account.
How do I activate my free SSL?
Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS protocol to keep your site users secure.
Lloyd CobbHow does my customer log in to the StackCP control panel?
If you're a 20i Reseller, you can give your customers access to their hosting packages using the white-label login at www.stackcp.com. StackCP is your customer's premium web hosting control panel, designed as a superior alternative to the industry-standard 'cPanel', ensuring an intuitive and efficient management experience.
Lloyd CobbHow do I change my US Reseller Hosting Tier?
Our US Reseller Hosting is available in four different tiers - Reseller 25, Reseller 50, Reseller 500 or Reseller Unlimited. Reseller 25 is subject to usage limits - see here for more information.
Chris WrightAre there any reseller hosting guides?
When you've signed up with 20i you get access to a range of guides and data sheets including a "Getting Started with Reseller Hosting" guide. This guide covers the basics of establishing yourself as a Reseller Host and covers areas such as the reseller management, migrations, managing users and more.
Austin B.How do I add a domain reference?
A domain not yet registered with 20i or registered elsewhere is often referred-to as a 'domain reference'.
Lloyd CobbHow do I customise the header and footer of an email template?
As a 20i hosting reseller you can add your own branding to the header and footer of the email templates that are sent to your customers.
This is part of our white-label Reseller Hosting, which lets you customise all customer facing hosting products and communication.
- Head to Reseller Preferences and select Email Component Templates.

- Select Create Template. Here you can add your HTML to create a header and footer templates which you can then apply to your emails.

- Select Save.
- Head to Email Templates and select Options > Edit on the template you want to apply your custom header and footer to.

- Select the Use a custom header and/or footer component checkbox to use your customised settings. Please note, this will remove the contents of the email template body due to removing the default header and footer, so make sure you've got a copy of that first.

- Once done, select Save.
The email template will now have your custom branding when sent to your customers.
Austin B.What does "Platform Transfer Failed" mean?
The most common reason platform transfer failures occur when moving to our WordPress hosting platform and the website does not currently meet the requirements.
Lloyd CobbI get a 500 error from a new hosting package on Windows
Internal server errors (Error 500)
Our Windows platform connects to our central storage system using authenticated access. This can take up to 30 minutes to fully provision for new websites.
If you've recently created a Windows hosting account and receive a 500 error via the temporary URL please check back again in 30 minutes to allow setup to complete in full. You can find more information about internal server errors here: Why am I getting an internal server error?
Lloyd CobbWhat can the Migration Centre move?
As a 20i Reseller our Migration Centre gives you free and unlimited website migrations. The Migration Centre helps ease migrations from other providers. Currently, we support 6 types of migration sources:
Lloyd CobbHow do I clone a hosting package?
With your 20i Reseller Hosting Account, you can easily clone an entire package's contents from one domain over to another with no manual moving of files or the database.
- Head to Add a Hosting Package and select Clone from an Existing Package.
Note: There's a 5 GB disk space limit on the packages that can be used to clone-from. The purpose of the tool is to allow the cloning of template packages to quicken the development process for new sites.

- Choose which package you'd like to clone and the name of the destination package.

- Choose the Platform and assign any StackCP Users if required.
- Then select Create Hosting Package.
Cloning a package can take up to 30 minutes.
If you access the package via Manage Hosting > Options > Manage, you'll see 'This package is being cloned, please wait...' if it's not yet complete. The time it takes to complete a clone will depend on the size of the site being cloned, the larger the site and its associated files and databases the longer the clone will take.
Note: The tool will try to detect database config files such as wp-config.php and update those details, however, the tool is intended to clone template sites to live domains, so it may not always be able to detect those files.
Austin B.
Ruth Turner