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Category: Email Accounts
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How do I set up my 20i mailbox in Outlook?
We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account …
What are MX records?
An MX (Mail Exchange) record is a type of DNS record that specifies the mail server responsible for accepting email …
How do I enable subaddressing on a mailbox?
Subaddressing can be used to organise your email, so certain messages go to folders automatically. For example, if you have …
How can I rename a mailbox?
You can easily rename an email mailbox within your 20i account. Head to Manage Hosting > Options > Manage. …
How do I create a mailbox?
To create a new email mailbox: Select Manage Hosting. Select Manage for the package you wish to …
WordPress knowledge: use SMTP with and without plugins
Sending emails directly from your WordPress site can be critical to your site’s success. It could be …
How do I add another server/include to an SPF record?
What's in this guide? Adding an SPF Include G Suite Office 365 Mailchimp SendGrid Adding an IP to an SPF …
How do I set up email on my Android device?
Here's how to set up a 20i email on an Android phone or tablet: Open the mail application on …
How do I set up email on my iPhone?
There's a quick and easy way to set up email on your iPhone or iPad. On the device you …
How to use the email migration tool
To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …
Can 20i Support migrate my emails if I use WordPress FTP migration?
To migrate your emails and mailboxes to 20i email hosting, you can use our in-house Email Migrations tool. …
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages …
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an …
Getting a “mail certificate name mismatch” / “cannot verify server identity” error?
This error usually occurs when a mail client is using a secure connection to the mail server under a custom …
Can I use ‘mail.domain’ in my mail client?
Yes, absolutely! For compatibility reasons and to help ease migrations, we automatically setup mail.domain for each …
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view …
How do I add SRV records for Office 365?
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the …
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used …
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam messages. It can …
How can I change my mailbox password?
Changing passwords for any mailbox can be done through the My20i control panel. Log in to My20i and …
Why can’t I send emails?
There are a few very common reasons why you may not be able to send emails using 20i email …
What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email …
How do I set up email forwarding?
Email forwarding refers to the re-sending of an email message delivered to one email address on …
I’ve reached my mailbox quota size. What can I do?
With 20i all mailboxes have 10 GB of data storage. It's unlikely that you should ever fill this unless you' …