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Support Database
Category: Customer Management
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How do StackCP Users pay with balance in HostShop?
Before StackCP Users can pay with balance in HostShop you will need to either add balance as a product they …
How does the Renewal Sequence work?
On the Renewal Sequence page you can manage the automated emails and actions that are triggered on renewal/expiry day …
How do customers sign up to HostShop?
A simple but important question! With HostShop it’s very easy for leads to sign up and become paying …
How do I manage my customers?
A core part of your business when using 20i HostShop will be managing new and existing customers. When your customers …
How do I resend a customer’s email address verification email?
If a customer is trying to sign up and claims they haven't received an email verification notification then …
How do I manage fraudulent orders within HostShop?
To ensure the payments and orders you receive are legitimate, HostShop has an inbuilt fraud management system which will detect …
How do I create custom work quotes?
In HostShop you can send your customers Custom Work Quotes for 'one-off' payments or quotes for services you&rsquo …
How do I set a specific address only for customer invoices?
In some situations, you may wish to display a different address to what is set in your My20i account …
How do I view StackCP Users that don’t have an assigned contract?
If you’re using HostShop you’ll want to ensure your StackCP Users have an assigned service and …
When do my customers get billed?
You’re in total control! You can set how and when you’d like your customers to be …
What are StackCP Users in HostShop?
A StackCP User is the account you create to give your customers access to manage their hosting and via StackCP …
How to sign up a customer manually in HostShop
One of the many benefits to 20i HostShop is the ability for your customers to sign up automatically without needing …