20i Support Database
HostShop – Preferences

HostShop – Preferences Questions

HostShop preferences support: here's where you can find out how to manage and customise the HostShop Reseller tool to suit your needs.

How do I add multicurrency support in HostShop?

To add multicurrency support to your HostShop you first need to go to the Currencies page.

HostShop – Preferences

HostShop

Arron C

How do I edit my HostShop presales template?

With HostShop we offer the ability to quickly and easily install one of our reseller website templates. They're aimed at a reseller of web hosting who does not currently have their own website and would like a head start.

HostShop – Preferences

HostShop

Dominic Elford

Why won't my VAT number validate within HostShop?

We use the automated VIES VAT number validation system to automatically verify VAT numbers entered in to our system.

We recommend verifying that the company name registered with the European Commission matches your 20i account exactly. You can do that by comparing the differences:

Enter your VAT number online at http://ec.europa.eu/taxation_customs/vies/ - without spaces - and note the "Name" field.

Check your company name through My20i at Contact Details. If you have a different Trading Name set, this will be used for comparison.

While case sensitivity doesn't matter, minor differences do. For example, "Ltd" vs "Limited" would cause a verification failure.

If you're unable to verify the number online, it will be the same for our automatic system so in most instances it's just a case of trying again later.

If you see !! or || when checking your VAT number against VIES you can safely omit anything after those characters when entering your company number into the contact details section at 20i, this will still pass their validation checks.

HostShop – Preferences

HostShop

Austin B.

How do I change the currency in HostShop?

In HostShop you can change to your local currency. We currently support over 20 currencies, but please let us know if you need yours added.

HostShop – Preferences

HostShop

Dominic Elford

Can I add discount codes in HostShop?

Yes, you can add various discount codes in HostShop by going to the Discount Codes page.

To create a new discount code you click the button labelled + New Discount Code.

When creating a code you need to fill in the required fields marked with an asterisk (*). These are, the discount code name, description, start date, discount amount and the products the code can be applied to. If one of these fields is not filled out you will not be able to save the code.

There are a number of additional options available to add to a discount code. These can be found under the Advanced Options drop down.

Once discount codes have been created they can be edited and deleted from the Discount Codes page.

HostShop

HostShop – Preferences

Dominic Elford

How do I integrate HostShop with my current website?

HostShop is designed so that you can easily add the shop your current sales site. You do this by linking to the relevant HostShop URL from your live sales site.

HostShop

HostShop – Preferences

Dominic Elford

How do I offer hidden products, purchasable only via a direct link?

If you wish to make a product purchasable only via a direct link rather than being publicly accessible via the shop, you can set a product to Hidden. This will prevent it from showing on your HostShop order page when users and customers view your shop. The generated link provided in your Product Catalogue will still work as normal, allowing you to still offer these products directly to specific clients as required.

HostShop

HostShop – Products & Services

HostShop – Preferences

Dominic Elford

How do I use the HostShop Invoice Designer?

If you're using HostShop and are sending invoices to customers, you can use 20i's in-house Invoice Designer.

To access the invoice designer, head to Hostshop> Invoices > Invoice Designer.

You can view the available dynamic

tags by selecting the Help menu.

Every element of the invoices is customisable. So when you're done editing, select the Save icon to ensure your design is used. 

HostShop

HostShop – Preferences

Dominic Elford

How to add custom categories to HostShop?

By default, your HostShop will have six product categories. These are:

HostShop

HostShop – Products & Services

HostShop – Preferences

Chris Wright

How do I change the HostShop tax (VAT) rate?

If your business is not based in the EU then we don’t know what your tax (VAT) rules are, however you can manually add your own VAT rate by:

HostShop

HostShop – Preferences

Dominic Elford

HostShop and VAT

If you're a UK business and are Value-Added Tax (VAT) registered, then you can enter your VAT number on the Tax Settings page. This will ensure we add VAT to the HostShop basket when your customers add products.

HostShop

HostShop – Preferences

Dominic Elford

How do I set up HostShop URLs?

To set up the main HostShop URLs you need to decide on two things - what your brand domain will be, and what subdomain you’d like your HostShop to appear on.

Your brand domain will generally be where your sales or front-end website is, for example: example-hosting.com

The HostShop subdomain will be where your customers can buy and checkout with products, as well as manage their current packages and services - for example: my.example-hosting.com

You can set these two options in Reseller Customisation using the Control Panel URLs area. The Brand Domain will be the main branded domain of your site, and the Control Panel / Hostshop subsection will define what subdomain your HostShop displays on.

Control Panel URLs

Note: After setting your brand name and HostShop subdomain you’ll want to make sure you add a payment gateway so you can open your shop.

HostShop

HostShop – Preferences

Dominic Elford

How do I set up PayPal as a payment gateway?

As a hosting reseller, you need to be able to receive money from your customers. To do this you’ll need to set up a payment gateway. PayPal is the most commonly-used payment gateway, so if you’re looking to get started then we’d recommend adding PayPal first.

HostShop

HostShop – Payment Gateways

HostShop – Preferences

Dominic Elford

How does the Renewal Sequence work?

On the Renewal Sequence page you can manage the automated emails and actions that are triggered on renewal/expiry day of a service and the following days and weeks after the expiry. A default sequence is already in place for all services, but this is where you can make changes.

HostShop

HostShop – Customer Management

HostShop – Preferences

Dominic Elford

How do I setup Stripe as a payment gateway?

Stripe is a well-regarded payment gateway provider you can use to take credit and debit card payments from your customers. It’s very easy to set up and link with 20i HostShop.

HostShop

HostShop – Payment Gateways

HostShop – Preferences

Dominic Elford

How do I set a specific address only for customer invoices?

In some situations, you may wish to display a different address to what is set in your My20i account on your invoices – it’s possible to update this from HostShop.

HostShop

HostShop – Customer Management

HostShop – Preferences

Dominic Elford